Wed Jan 22 08:35:02 2003

After my experiences, I recommend that you keep a special, clean Windows
installation (either dual-boot, or on a spare machine) just for dealing with
DSL problems. If you try to have them troubleshoot a machine that you
actually use on a regular basis, they'll invariably mess it up, or try blame
the problem on some software that installed, or both. And make sure its
Win98, they don't know jack about any other version of windows (my
experiences were before XP came out, so maybe its changed. They sure didn't
know much about Win2K though).